Terms of Service

• ELIZABETH NICOL aims to get most orders dispatched within 7-15 working days, or sooner subject to customers specifications, stock and availability of items.
• Please note that we require a contact number and email address for all shipments, if any information is missing this could lead to delays in your order getting to you.
• We will contact you via email or phone if there is an unreasonable delay or if the items are out of stock.
  For deliveries ( within Accra), we aim to deliver within the same day after courier has picked up from our warehouse, this also depends on address and communication with the customer.
• For deliveries outside Accra, we aim to deliver within 1-3 working days picking up from our warehouse ,this also depends on address and communication with the customer.
• We ship to all countries and could take between 3-5 working days for delivery depending on the location.

• If you for any reason refuse delivery, or are unavailable or unable to take the time despite reasonable attempts by the courier company, your item will be returned to ELIZABETH NICOL and you will be charged SHIPPING/DELIVERY costs.

‍
TERMS OF EXCHANGE / RETURNS / REFUND

ELIZABETH NICOL DOES NOT OFFER REFUNDS, WE ONLY OFFER REFUNDS FOR DAMAGED MERCHANDISE.

• We value all our customers and want them to be  100% satisfied with their purchases. To avoid any inconvenience or delays, we always recommend that our customers review the SIZING CHART in detail before making a purchase.
• However, for any reason the purchased item does not fit well, you may email us at order@elizabethnicol.com quoting your Order number and sizing issue within 1 week of receiving your order and we can offer an exchange for FULL PRICE ITEMS ONLY. Kindly note that we do not offer Refunds.
• Once we receive the said information, a customer service representative will contact you with size options. If the item is not available in stock we shall suggest alternative items or offer a credit note that can be used on www.elizabethnicol.com at any time within 6 months.
• If you are dissatisfied with your order for any reason, you can return your unused items for an exchange.
• Kindly note that we do not exchange items made to customers specific measurements.
• All items on sale are final sale and cannot be exchanged or returned.
• We also do not make alterations, Depending on the situation we may decide to help customers make alterations at an extra charge provided by one of our production team members
• For all exchanges, items must be received at our store within 7 working days of receipt of package.

• Merchandise must not be worn, altered, or washed.
• Merchandise with all the original packaging and garment tags still attached.
• Merchandise on Sale/Special Promotions may not be exchanged/refunded

• We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. It is advisable to send returned items by known courier companies like Yango or Bolt Delivery and keep your proof of order, as we cannot be responsible for goods lost or damaged in transit.
• Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

‍DAMAGED GOODS

Although we are very thorough in checking all items before it is dispatched, if you do receive a damaged item, please let us know by email at order@elizabethnicol.com quoting your Order Number, the description of the damage and if possible an image. Please note that any claim for damaged goods or missing items must be received within 2 business days of receipt of package.

Once we receive this request, a member of our team would contact you.

• Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item and notify you with a new estimated dispatch date of the replacement. You will not be charged for the Shipping fee of the replacement item If the item is not available in stock, we will provide a credit note that can be used on www.elizabethnicol.com at any time within 6 months or refund will be processed.

SALES

• Please note that during specific sales events, we do experience high volume of orders and your orders could take slightly longer to be sent out.
• Sale orders are final sale, we offer no returns or exchanges, no alterations for sale orders.
  ‍

CANCELLATION POLICY‍

After a customer placed an order online, it is final. We do not offer cancellations.